1. Introduction and Scope
Ubon Family Legal Services ("we," "us," or "our"), located at 66 Wireless Road, Lumphini, Bangkok 10330, Thailand, is committed to protecting the privacy of every individual who reaches out to us. This Privacy Policy applies to all personal data collected through our website at ubon.club, our contact form, and any communications with our team.
If you have questions about this policy or the way we handle your information, you are welcome to contact us at [email protected] at any time.
2. What Information We Collect
We collect only the information that is genuinely needed to respond to your enquiry or provide our services. This includes:
- Contact details — your name, email address, and telephone number, when provided through our contact form or by telephone.
- Enquiry content — the message or description of your circumstances that you share with us.
- Usage data — pages visited, browser type, and approximate location, collected automatically through analytics tools to help us improve our website.
- Cookie data — preferences and session information stored in your browser. See our Cookie Policy for full details.
Legal Basis for Processing
We process your personal data on the following legal bases, consistent with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand:
- Consent — when you voluntarily submit your details via our contact form.
- Legitimate interest — to operate and improve our website and respond to service enquiries.
- Legal obligation — where we are required to retain certain records under Thai law.
Retention: Contact enquiry data is retained for up to 3 years from the date of last contact. Analytics data is retained for 26 months. You may request deletion at any time (see Section 6).
3. How We Use Your Information
Your information is used for the following purposes only:
Responding to Your Enquiry
To contact you about your matter and arrange a consultation at your convenience.
Service Delivery
To provide the family legal services you have engaged us for, in accordance with our agreement.
Website Improvement
To understand how visitors use our website so we can make it more helpful and accessible.
Legal Compliance
To meet our obligations under Thai law, including professional conduct requirements.
We do not sell your data. We do not share your personal information with third parties for marketing purposes. Any service providers we engage (such as analytics platforms) are bound by data processing agreements.
4. How We Protect Your Information
We take the security of your personal data seriously. Given the sensitive nature of family matters, we maintain rigorous internal practices:
- Our website uses HTTPS encryption for all data transmitted between your browser and our server.
- Personal data is stored on secure servers with access restricted to authorised staff only.
- Access controls are reviewed regularly, and staff handling personal data receive appropriate training.
- In the event of a data breach that affects your rights, we will notify you and the relevant authority without undue delay, and within 72 hours where required.
5. Cookies
Our website uses cookies — small text files stored in your browser — to support basic site functionality, measure how the site is used, and remember your preferences. We use three categories of cookies:
- Essential cookies — required for the site to function correctly; always active.
- Analytics cookies — help us understand visitor behaviour in aggregate, anonymised form.
- Preference cookies — remember settings such as your cookie consent choice.
You can review and manage your cookie preferences at any time on our Cookie Policy page.
6. Your Rights
Under Thailand's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. If you feel your rights have not been respected, you may contact Thailand's Personal Data Protection Committee (PDPC).
7. Third-Party Links
Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices of those websites and encourage you to review their own policies. A link from our site does not imply our endorsement of those privacy practices.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a minor has submitted information to us, please contact us at [email protected] and we will remove it promptly.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of the page. If changes are significant, we will make this clear on our website. Continued use of our site after changes are posted means you accept the updated policy.
10. Contact for Privacy Matters
If you have any questions, concerns, or requests relating to this policy or your personal data, please reach out. We are glad to help.